Shipping and delivery
Please note: Due to the ongoing Canada Post work disruptions, Shop.Athletics.ca will refrain from using Canada Post as a method of shipping (note, all orders being shipped to a P.O. box must be shipped via Canada Post). In the meantime, we will work with FedEx, UPS, Purolator or a reputable courier service to ensure orders arrive within the timelines outlined in our holiday shipping and delivery policy.
Holiday shipping details
The estimated arrival time of your order is based on the first business day after your shipping confirmation has been emailed and does not include processing times. Our normal processing time is 1-2 business days (Monday to Friday), however, high order volumes may result in an additional 2 days processing time prior to shipping.
Holiday standard/ground shipping deadlines within Canada
Order by 10 a.m. (ET)
Tuesday, Dec. 18 (1-2 days)
MB, SK, AB, NB
Monday, Dec. 17 (2-3 days)
BC, NS, PEI
Thursday, Dec. 13 (4-6 days)
NL, NT, YT, NU
Monday, Dec. 10 (7-10 days)
Please note that shipping to select rural or remote destinations may result in extended shipping times.
Holiday U.S. shipping deadline: Noon on Monday, Dec. 10, 2018
Should you be interested in express shipping on or prior to Tuesday, Dec. 18, please email email@example.com to obtain a quote.
Orders placed between Dec. 21, 2018, and Jan 1, 2019
Please note that our office will be closed from Friday, Dec. 21, 2018, through Tuesday, Jan. 1, 2019. All orders placed during this time will be processed and shipped no later than Friday, Jan. 4. Thank you for your understanding and for supporting our athletes by shopping at Shop.Athletics.ca.
Athletics Canada processes and ships orders Monday to Friday, excluding statutory holidays. Please allow up to five (5) business days for our team to process your order unless otherwise indicated in your order confirmation. Processing delays may occur during major national and international events and holidays.
Customers will receive an order confirmation and shipping confirmation via email. Shipping confirmation will contain your order tracking information. Orders are estimated to arrive approximately two (2) to seven (7) business days after they have been shipped. Please note that shipping to select rural or remote destinations may result in extended shipping times.
All orders will be shipped from Athletics Canada’s Ottawa location (2141 Thurston Drive, Suite 105, Ottawa, ON, K1G 6C9) based on the preferred rate of FedEx, UPS, DHL (U.S. orders only) or Canada Post. All customers will be provided with a tracking number..
All customers will receive a tracking number to track their shipment online or by contacting the carrier directly.
Standard shipping (2-7 business days) - $15
Standard shipping with a direct signature (2-7 business days - $20.00
Free shipping* (2-7 business days) - Spend more than $99 (before tax)
*Free shipping is available on all orders more than $99 (before tax) being shipped to a Canadian address.
Within the United States
Standard shipping^ (2-7 business days) - $25.00
^The customer is responsible for all customs, duties, taxes and fees related to their order upon delivery.
Athletics Canada ships from coast-to-coast in Canada – each of the 10 provinces and three (3) territories – in addition to the continental United States, which excludes Alaska, Hawaii and all U.S. Territories. Athletics Canada does not ship to P.O. boxes; please provide a physical address.
The customer is responsible for all customs, duties, taxes and fees related to their order upon delivery.
International shipping, duties and taxes
International shipping (excluding the continental U.S., but including Alaska, Hawaii and all U.S. Territories) costs vary with every order based on weight, country and other various shipping charges. If you are interested in placing an order, please email firstname.lastname@example.org indicating what item(s) you’d like to order (name of the product, colour, size and how many), in addition to your complete address and telephone number to obtain a quote. The customer is responsible for all customs, duties, taxes and fees related to their order upon delivery.
Athletics Canada does not ship to P.O. Boxes. Please provide a physical address, as FedEx, UPS and other courier delivery services are not permitted to deliver to a Canadian/U.S. P.O. Box.
Signature on delivery
Unless signature on delivery is selected at the shipping stage of your order, the package may be left on your doorstep at the discretion of the carrier. In the event that you choose the delivery option that includes a signature on delivery, please ensure you provide us with a delivery address where you will be available at the time of delivery.
Orders are estimated to arrive approximately two (2) to seven (7) business days after they have been shipped from Athletics Canada’s Ottawa office. Please note that shipping to select rural or remote destinations may result in extended shipping times. Athletics Canada does not guarantee these estimated timelines due to various circumstances that are out of our control.
Tracking your package
When your order has been fulfilled, you will be sent a shipping confirmation via email. Your shipping confirmation will contain your order tracking information, including the carrier and tracking number. Should you have questions regarding the status of your shipment once you have received your shipping confirmation, we recommend that you contact the appropriate carrier for updates.