Shipping and delivery
Athletics Canada processes and ships orders Monday to Friday, excluding statutory holidays. Please allow up to five (5) business days for our team to process your order unless otherwise indicated in your order confirmation. Processing delays may occur during major national and international events and holidays.
Customers will receive an order confirmation and shipping confirmation via email. Shipping confirmation will contain your order tracking information. Orders are estimated to arrive approximately two (2) to seven (7) business days after they have been shipped. Please note that shipping to select rural or remote destinations may result in extended shipping times.
All orders will be shipped from Athletics Canada’s Ottawa location (2141 Thurston Drive, Suite 105, Ottawa, ON, K1G 6C9) based on the preferred rate of FedEx, Purolator, UPS, DHL (U.S. orders only) or Canada Post. All customers will be provided with a tracking number.
International Orders:
Please note, all international orders (outside Canada) are final sale and not eligible for return or exchange.
Shipping costs
All customers will receive a tracking number to track their shipment online or by contacting the carrier directly.
Within Canada
Standard shipping (2-7 business days) - $15
Standard shipping with a direct signature (2-7 business days) - $20.00
*Free shipping is available on all orders more than $130 (before tax) being shipped to a Canadian address.
Within the United States
Standard shipping^ (2-7 business days) - $25.00
^The customer is responsible for all customs, duties, taxes and fees related to their order upon delivery.
Shipping locations
Athletics Canada ships from coast-to-coast in Canada – each of the 10 provinces and three (3) territories – in addition to the continental United States, which excludes Alaska, Hawaii and all U.S. Territories. Athletics Canada does not ship to P.O. boxes; please provide a physical address.
The customer is responsible for all customs, duties, taxes and fees related to their order upon delivery.
International shipping, duties and taxes
International shipping (excluding the continental U.S., but including Alaska, Hawaii and all U.S. Territories) costs vary with every order based on weight, country and other various shipping charges. If you are interested in placing an order, please email shop@athletics.ca indicating what item(s) you’d like to order (name of the product, colour, size and how many), in addition to your complete address and telephone number to obtain a quote. The customer is responsible for all customs, duties, taxes and fees related to their order upon delivery.
Shipping restrictions
Athletics Canada does not ship to P.O. Boxes. Please provide a physical address, as FedEx, UPS and other courier delivery services are not permitted to deliver to a Canadian/U.S. P.O. Box.
Signature on delivery
Unless signature on delivery is selected at the shipping stage of your order, the package may be left on your doorstep at the discretion of the carrier. In the event that you choose the delivery option that includes a signature on delivery, please ensure you provide us with a delivery address where you will be available at the time of delivery.
Transit times
Orders are estimated to arrive approximately two (2) to seven (7) business days after they have been shipped from Athletics Canada’s Ottawa office. Please note that shipping to select rural or remote destinations may result in extended shipping times. Athletics Canada does not guarantee these estimated timelines due to various circumstances that are out of our control.
Tracking your package
When your order has been fulfilled, you will be sent a shipping confirmation via email. Your shipping confirmation will contain your order tracking information, including the carrier and tracking number. Should you have questions regarding the status of your shipment once you have received your shipping confirmation, we recommend that you contact the appropriate carrier for updates.
